Frequently Asked Questions

How can I place an order?

You can order by browsing our Fluffado catalog, adding items to your cart, and checking out. Just follow the steps – it’s quick and easy.

How can I cancel my order?

If you need to cancel, please contact our customer support as soon as possible. If your order has already shipped, we’ll help you with a return instead.

What is your return policy?

If something isn’t right, don’t worry – Fluffado accepts returns within 30 days under our easy return policy. Check our [Return Policy page] for full details.

How can I track my order?

As soon as your order ships, you’ll receive a tracking number by email. You can use it to follow your package online.

How long does shipping take?

Most orders arrive within 5–12 business days, depending on your location. Estimated delivery times are shown at checkout.

Do you ship internationally?

Yes, Fluffado ships across Europe and beyond. Additional fees and delivery times may apply.

How can I request a refund?

Simply reach out to our customer support team with your order details. Refunds are usually processed within 5–10 business days once approved.

What are the shipping costs?

Shipping fees depend on your location, order size, and the method chosen at checkout. Exact costs are always shown before you confirm your order.